Online Lighting Shop distinguishes two types of returns:

- Items not to your liking
- Defective items

Items not to your liking

Items can be returned within 100 days of receipt in the original packaging with enclosure of a copy of the invoice and a completed return form.

Download Return Form

The shipping costs are for the buyer. Refund of the purchase price will take place within a maximum of 10 days if the item is received by Online Lighting Store in unopened and original packaging.

Defective items guarantees that each delivered article meets normal requirements of soundness and workability and existing governmental regulations. As with normal, with the destination corresponding use, defects occur in or on the article, they will be repaired free of charge by

The shipping costs will be, if the complaint is justified, within the warranty cost of Online-Lighting-Shop. will determine whether the warranty applies and determines the method of repair and ship.

You can report your complaint via the helpdesk. Online-Lighting-Shop will then ensure that your complaint will be resolved as soon as possible.